Description: The CSR or Authorized User enters the meter read and meter read details.
Description: Reads within the high/low boundaries are stored in CC&B with the use on bill switch on. Reads outside the high/low boundaries are referred to process 4.2.1.1a Read Meter.
Description: When a read is added to CC&B, online or in an upload, the system checks consumption to determine if it is considered to be reasonable. CC&B estimates consumption. If the SP is setup for Negative Consumption, the Estimate Consumption process will not be performed and the process will proceed directly to 4.2.2 Manage Billing. Historical usage for the current customer as well as historical and current usage for similar customers may be considered. The geographic location as well as other factors may also be considered. Consumption variations based on geographic location may be defined separately. Consumption trends based on the type of service and the type of property may be considered.
Description: As part of the high/low review process, the system calculates a low and a high usage amount by multiplying the estimated consumption obtained in step 1 by a predetermined value or factor. This factor or value is defined separately.
Description: CC&B uses the calculated high and low usage amounts and the previous read value to determine a high and low read value.
Description: The CSR or Authorized user confirms that the reads are to be used by billing.
Description: The CSR or Authorized User determines this read is not acceptable to use on a bill and ensures the use on bill switch is off.
Description: The system updates the read such that it is ignored and not billed during billing.
Description: Reads within the high/low boundaries are stored in CC&B with the use on bill switch on. Reads outside the high/low boundaries are referred to process 4.2.1.1a Read Meter.
Description: The meter reading's consumption is outside of the high/low boundaries. The read is flagged accordingly. If configured, the read may still be used for billing unless the CSR or Authorized User disallows the reading.
Description: Reads outside the high/low boundaries are stored in CC&B. Based on configuration, the use on bill switch is off.
Description: CC&B identifies those reads that fail a high/low review.
Description: Meter reads that fall outside the high/low boundaries are placed on a review list for investigation by a CSR or Authorized User. Each register read linked to the meter read that has review high / low set to Y, the process attempts to classify the reading as “very low”, “low”, “high” or “very high”. If any of the register reads that failed high/low should not be used on the bill, the meter's read use on bill flag is set to No. It is only set to Yes if all register reads can be used on a bill.
Description: The High/Low background process first completes To Do Entries that are still open. Usually High/Low exceptions have a priority timeframe to ensure reads are accurate and available for billing purposes. The number of days to keep an exception entry open is based on established business rules, timeframes for incoming reads and billing cycles.
Description: Based on established business rules the CSR or Authorized User will review and explore different options to resolve exception. This may include creation of a new field activity, estimation of reads or additional investigation.
Description: The CSR or Authorized User determines this read is acceptable to use on a bill and ensures the use on bill switch is on.